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message "This operation is not allowed, since scanning is in progress."

New Here ,
Oct 14, 2016 Oct 14, 2016

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mac OS Sierra, Dell 2155 cdn printer/scanner/copier Acrobat Pro dc was working AOK. Now scan get message "This operation is not allowed, since scanning is in progress." Acrobat Pro dc uninstalled, reinstalled. Problem continued. Help!!!

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Acrobat SDK and JavaScript

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Adobe Employee ,
Oct 17, 2016 Oct 17, 2016

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There seems some scanning process going on in background. Please restart your machine once. It should resolve the issue.

Thanks.

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New Here ,
Aug 09, 2020 Aug 09, 2020

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No such luck. I have tried everything to include multiply installs and updates.

The screen to select you scanner does not appear when you try to edit your presets which clouds the issue even more!

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