my acrobat 10 pro not on my adobe account; need to reinstall asap

[fleurforever]

I kept getting a message about ICC distiller profiles or something and reinstalling acrobat - so I uninstalled on my desktop but now can't find the serial no.  I have the program on my laptop. What can I do to reinstall on my desktop?

[Sarojini_Nagar]

Hi fleurforever

You can verify your serial number from this link : Find your Adobe product serial number quickly

Also you can install acrobat X pro from this link :Download Pro or Standard versions of Acrobat DC, XI, or X 

Also please let us know the OS version on your system ?

And please share the exact message which you get .

Regards

Sarojini

[fleurforever]

Sarojini - am running win 7 xp on both machines

How do I get acrobat 10 pro back on my desktop - all I can see is that I

installed it on 1/20/2014 (and also logged into the adobe site that day) -

it does not show in my adobe account. I am going to go back and check my

credit cards statements and confirm the transaction that I know exists but

then I expect someone from ADOBE to help me!

I've already missed out on my cs6 update due to poor communication/customer

service and now this!

On Thu, May 12, 2016 at 6:17 PM Sarojini.Nagar <forums_noreply@adobe.com>

[fleurforever]

Hi again - so this is what is confusing me - from my laptop I can update my

Acrobat 10 pro etc - it is a licensed copy that I purchased. However it

does not reflect on my adobe account - even when I click to complete/update

Adobe ID from within the version on the account, it requires the serial

number.

On Thu, May 12, 2016 at 7:59 PM Fleur Beamish <fleurbeamish.1@gmail.com>

[fleurforever]

Hi once more - from further reading online it seems that it should be part

of my CS5.5 suite but requires a separate key??? What on earth?

On Thu, May 12, 2016 at 6:17 PM Sarojini.Nagar <forums_noreply@adobe.com>

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat​