We are on a shared online-only pro account for work mostly via Google Chrome, but this has happened enough times to raise some concerns.
Comments are supposed to auto-save as you insert them via text highlight or strikethrough. Some of my colleagues have reported that when they are working on a pdf and inputting comments, if they've closed the document or it refreshed hours later for whatever reason (computer went on sleep mode and returned, or wifi went down) the comments would all COMPLETELY disappear.
The first few times this happened (both on PC and MAC computers), I implored my colleagues to manually save as they go. One did so today while working on their PC computer, stepped away (which subsequently went to sleep). Returned hours later to finish but discovered all of their comments had disappeared even the ones from before they clicked save and now the comment dock just says GET STARTED as if nothing had never been input.
Has this happened to anyone else? Is there a way to retrieve comments? Is this a browser issue or a bug within the adobe system?
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