My document properties aren't saving with the file

[erikac59868633]

I've created a book in InDesign and exported it to Adobe Acrobat Pro X. Under File: Properties: Initial View I have the following settings (see below), but when I send the document to anyone else and they open the document with an Adobe Reader or Acrobat Pro, the properties don't stick. They still see the document as a single page continuous document. What am I doing wrong?

[Dov Isaacs]

Can we assume that you are setting these properties in Acrobat and then saving the PDF file?

Also, are you claiming that recipients of your PDF file are seeing it as a single page as opposed to 24 pages?

What happens if you send the PDF file to yourself and open the attachment in Acrobat? I assume that displays correctly?

          - Dov

[erikac59868633]

Dov -

No, I'm exporting the document to Adobe Acrobat from Adobe In Design and setting the parameters in there. Once the document has been exported I am then changing the document properties in Acrobat.

No, I said they're seeing it as a single page continuous document, meaning that they see one page and then can continuously scroll to the next, for the entire 24 pages

Yes. It displays appropriate for me.

[try67]

Are you 100% sure the users are actually opening the file in Adobe Acrobat or Reader, and not inside a browser window, for example?

[erikac59868633]

No...

[try67]

Double-check with them. Ask for screenshots of the entire window where they are viewing the file, if possible.

[Willi Adelberger]

Dov, I experience exactly the same with the current Acrobat Pro version. I test it by reopening on a different computer, all changed settings in the properties > initial view get ignored.

I have El Capitan, so it happens also on the Mac, not only on Windows.

[Dov Isaacs]

I'll play with this a bit over the next few days and see if I can replicate this issue here.

          - Dov

[erikac59868633]

After talking it over with my web page designer, here's what we figured out. When I export the document from In Design to Acrobat I need to make sure that I have clicked spread instead of pages. Once I did this, it worked.