Need help - PDF Forms that I created do not work in all browsers

Report · Feb 27, 2016

I have created many forms using Adobe Acrobat Pro that I have on our website and can be filled out and submitted (using a button via mailto:) directly to me. Some people cannot fill in the forms, some people cannot sign the Digital Signature, and some people cannot submit. The problems vary. It seems like Internet Explorer works the best. In any case, I am not sure what to do about this. I really could use some help.

Thank you,

Lance

Report · Feb 27, 2016

Many browsers now have their own PDF viewer plugins (pretty much all of

them, except for IE, actually). And these plugins range from very poor to

mediocre when it comes to support for form fields, scripts, signatures, etc.

The solution is to either make sure that the Adobe plugin is used in your

browser (if available), or better yet, to download the file locally and

then open it in Adobe Acrobat or Reader directly. Unfortunately, you can't

enforce that on the users.

You need to ask them to do it and explain that otherwise they won't be able

to use the files correctly.

On Sat, Feb 27, 2016 at 3:13 PM, lancef107069 <forums_noreply@adobe.com>

Report · Feb 27, 2016

Thanks try67. That is what I have been doing so far. I was hoping that there was another solution from within Adobe Acrobat Pro. Thank you for the reply. Very appreciated.

Lance