Need to reinstall Acrobat Pro v8 on OSX 10.4 computer. Key not accepted.

Report · Feb 02, 2016

Acrobat was crashing with the following error

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x0fda234f

User decided to reinstall Acrobat. Acrobat now asks for license info when opened. Program does not accept license key.

"Get a new computer " is not an option in this case

Please advise.

Report · Feb 02, 2016

Hi waynem17247604,

Please verify the serial key Find your Adobe product serial number quickly.

Let us know the exact error message that you get once you enter the serial key.

Regards,
Aadesh

Report · Feb 02, 2016

Per the enduser, this is the error they get when they try to register.

Date/Time: 2016-02-01 14:12:18.102 -0600

OS Version: 10.4.11 (Build 8S165)

Report Version: 4

Command: Acrobat
Path: /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat
Professional.app/Contents/MacOS/Acrobat
Parent: WindowServer [72]

Version: 8.3.1 (8.3.1)

PID: 1077
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x0fda234f

Thread 0 Crashed:
0 com.adobe.Acrobat.framework 0x84054f9c
AVPropertyButtonView::MeasureProc(AVBaseCanvas*, void*) + 192
1 com.adobe.Acrobat.framework 0x84054e20
AVThemeVisual::ProcDrawer::Measure(AVBaseCanvas*) + 104
2 com.adobe.Acrobat.framework 0x840546f8
AVButtonVisual::ComputeContentRect(AVBaseCanvas*, AVRect (*) (AVBaseCanvas*, void*), void*, ASTextObj const*, unsigned short, AVThemeVisual::Placement, AVThemeVisual::Placement) const + 172
3 com.adobe.Acrobat.framework 0x84053f2c
AVPropertyButtonView::GetLabeledSize(AVBaseCanvas*) + 532
4 com.adobe.Acrobat.framework 0x84053b20
AVPropertyButtonView::DoGetDesiredWidth(long, long*, long*) + 372
5 com.adobe.Acrobat.framework 0x84049300
AVResizable::GetDesiredWidth(long, long*, long*) + 180
6 com.adobe.Acrobat.framework 0x84056694
AVBaseViewLayoutEngine::GetChildIgnore(AVResizable*) + 116
7 com.adobe.Acrobat.framework 0x840565ac
AVBaseViewLayoutEngine::DefaultPadProc(AVResizable*,
AVBaseViewLayoutEngine::AVDimensionType, void*) + 44
8 com.adobe.Acrobat.framework 0x84056400
AVBaseViewLayoutEngine::AVLayoutDimensions::PadDims(long (*) (AVResizable*, AVBaseViewLayoutEngine::AVDimensionType, void*),
void*) + 96
9 com.adobe.Acrobat.framework 0x840533d4
AVRowViewLayoutEngine::DoComputeCellLayout
(std::list, std::allocator > >&, AVRect const&, unsigned short) + 116
10 com.adobe.Acrobat.framework 0x84053274
AVBaseViewLayoutEngine::GetCellLayout(AVRect const&, unsigned short)
+ 288
11 com.adobe.Acrobat.framework 0x84053048
AVBaseViewLayoutEngine::DoGetDesiredWidth(long, long*, long*) + 116
12 com.adobe.Acrobat.framework 0x84049300
AVResizable::GetDesiredWidth(long, long*, long*) + 180
13 com.adobe.Acrobat.framework 0x8405387c
AVBaseViewLayoutEngine::AVLayoutDimensions::AVLayoutDimensions[in-
charge](std::vector > const&, AVBaseViewLayoutEngine::AVDimensionType, long) + 544
14 com.adobe.Acrobat.framework 0x8405b144
AVColumnViewLayoutEngine::DoComputeCellLayout
(std::list, std::allocator > >&, AVRect const&, unsigned short) + 96
15 com.adobe.Acrobat.framework 0x84053274
AVBaseViewLayoutEngine::GetCellLayout(AVRect const&, unsigned short)
+ 288
16 com.adobe.Acrobat.framework 0x840c3988
AVBaseViewLayoutEngine::DoGetDesiredSize(long*, long*) + 100
17 com.adobe.Acrobat.framework 0x84024b4c
AVResizable::GetDesiredSize(long*, long*) + 128
18 com.adobe.Acrobat.framework 0x84024b4c
AVResizable::GetDesiredSize(long*, long*) + 128
19 com.adobe.Acrobat.framework 0x840c37e4
AVConcreteProgressView::DoGetNewPosition() + 92
20 com.adobe.Acrobat.framework 0x840c3720
AVBaseView::GetNewPosition() + 84
21 com.adobe.Acrobat.framework 0x84b67238
AVGadgetFloatingEffect::DoGetPosition() const + 88
22 com.adobe.Acrobat.framework 0x84060580
AVBaseView::UpdateFloatingEffect(AVBaseFloatingEffect*, unsigned
short) + 168
23 com.adobe.Acrobat.framework 0x840604b8
AVBaseView::RegisterFloatingEffect(AVBaseFloatingEffect*, unsigned
short) + 268
24 com.adobe.Acrobat.framework 0x840178cc AVBaseView::Initialize
() + 216
25 com.adobe.Acrobat.framework 0x840c2d90 AVProgressView::Create
(AVBaseView*, short, long) + 116
26 com.adobe.Acrobat.framework 0x84ac100c
AVDocWindowMainView::ProgressMonitorWrapper::CreateProgressView() + 108
27 com.adobe.Acrobat.framework 0x84ac10c8
AVDocWindowMainView::ProgressMonitorWrapper::GetProgressMonitor
(void**) + 72
28 ...adobe.AcrobatPlugin.EScript 0x8b3414fc CProgress::CProgress
[in-charge]() + 56
29 ...adobe.AcrobatPlugin.EScript 0x8b23fa2c
CScriptStore::CScriptStore[in-charge]() + 52
30 ...adobe.AcrobatPlugin.EScript 0x8b1cd16c AJSTerm + 132
31 ...adobe.AcrobatPlugin.EScript 0x8b258810 JSTerm + 20
32 ...adobe.AcrobatPlugin.EScript 0x8b258884 JSAppWillQuit(void*) + 28
33 com.adobe.Acrobat.framework 0x843ac9e0 AVAppWillQuitBROADCAST
+ 244
34 com.adobe.Acrobat.framework 0x8419af00 CAcrobatApp::Exit() + 80
35 com.adobe.Acrobat.framework 0x83f91930
CMacAcroView::PrepareApp(bool) + 1320
36 com.adobe.Acrobat.framework 0x83fa8884
AVSysProductInfo::PopulateProductInfo(unsigned short) + 68
37 com.adobe.Acrobat.framework 0x84ad9e58
AVSysProductInfo::PopulateFromEnigna() + 40
38 com.adobe.Acrobat.framework 0x844807bc PopulateProductInfoTask
() + 16
39 com.adobe.Acrobat.framework 0x84ada26c
amt::TaskQueue::_TaskQueueIdleTask() + 92
40 com.adobe.Acrobat.framework 0x840d5b4c AVAppIdle + 404
41 com.adobe.Acrobat.framework 0x840d57c4
CAcrobatApp::AVAppIdleTimerProc(__CFRunLoopTimer*, void*) + 404
42 com.apple.CoreFoundation 0x907f2384 __CFRunLoopDoTimer + 184
43 com.apple.CoreFoundation 0x907decfc __CFRunLoopRun + 1680
44 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific +
268
45 com.apple.HIToolbox 0x932adb20
RunCurrentEventLoopInMode + 264
46 com.apple.HIToolbox 0x932ad12c ReceiveNextEventCommon
+ 244
47 com.apple.HIToolbox 0x932f2348 AcquireNextEventInMode
+ 72
48 com.apple.HIToolbox 0x934a3284 _RunAppModalLoop + 96
49 com.apple.HIToolbox 0x934a31f4
RunAppModalLoopForWindow + 112
50 ...int.framework.Print.Private 0x0837be40 PMPrivateSetItemProc +
3152
51 ...int.framework.Print.Private 0x0837a18c PMPrivatePrintDialog +
220
52 ...apple.print.framework.Print 0x93133efc PJCPrintDialog + 132
53 ...apple.print.framework.Print 0x93134270 sessionPrintDialog
(OpaquePMPrintSession*, OpaquePMPrintSettings*, OpaquePMPageFormat*, unsigned char, unsigned char*) + 208
54 com.adobe.Acrobat.framework 0x841db694 SessionPrintDialog
(_GenericPrint*, unsigned char*) + 52
55 com.adobe.Acrobat.framework 0x841c7b7c iAVDocPrintPages
(AVBaseDocument*, _t_AVDocPrintParams*, AVDlgPrintInfo*) + 1060
56 com.adobe.Acrobat.framework 0x841c85ac MAC_AVDlgPrint
(AVBaseDocument*, AVDlgPrintInfo*, unsigned short) + 124
57 com.adobe.Acrobat.framework 0x841c8684
MAC_AVDlgPrintInteractive + 20
58 com.adobe.Acrobat.framework 0x84478598 AVDlgDoPrint + 268
59 com.adobe.Acrobat.framework 0x84212b24 DEFAULTAVDocDoPrint + 224
60 com.adobe.Acrobat.framework 0x843ba654
InternalAVMenuItemExecute(_t_AVMenuItem*, long) + 176
61 com.adobe.Acrobat.framework 0x84195f1c -[AVCocoaMenuItem
executeNSMenuItem:] + 96
62 com.apple.AppKit 0x938338b4 -[NSApplication
sendAction:to:from:] + 108
63 com.apple.AppKit 0x9388e094 -[NSMenu
performActionForItemAtIndex:] + 392
64 com.apple.AppKit 0x9388de18 -[NSCarbonMenuImpl
performActionWithHighlightingForItemAtIndex:] + 104
65 com.apple.AppKit 0x93795150
_NSHandleCarbonMenuEvent + 372
66 com.apple.AppKit 0x93792ab4 _DPSNextEvent + 1280
67 com.apple.AppKit 0x937923f8 -[NSApplication
nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
68 com.apple.AppKit 0x9378e93c -[NSApplication run] +
472
69 com.adobe.Acrobat.framework 0x83f8fc7c CAcrobatApp::Run(int,
char**) + 388
70 com.adobe.Acrobat.framework 0x83f8ee94 RunAcrobat + 264
71 com.adobe.Acrobat.Pro 0x00003b2c main + 440
72 com.adobe.Acrobat.Pro 0x0000257c _start + 340
73 com.adobe.Acrobat.Pro 0x00002424 start + 60

Thread 1:
0 libSystem.B.dylib 0x9002bfc8
semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 com.apple.ColorSync 0x915a1038 pthreadSemaphoreWait
(t_pthreadSemaphore*) + 56
3 com.apple.ColorSync 0x915a02d4 CMMConvTask(void*) + 40
4 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 2:
0 libSystem.B.dylib 0x9002bfc8
semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 ...ple.CoreServices.CarbonCore 0x90bc684c MPWaitOnQueue + 224
3 AdobeACE 0x8fc86d48 ACEMPThread::Task() + 152
4 AdobeACE 0x8fc8667c TaskGlue + 28
5 ...ple.CoreServices.CarbonCore 0x90bc665c PrivateMPEntryPoint + 76
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 3:
0 libSystem.B.dylib 0x90053f88
semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib 0x900707e8
pthread_cond_timedwait_relative_np + 556
2 ...ple.CoreServices.CarbonCore 0x90bc684c MPWaitOnQueue + 224
3 ...adobe.AcrobatPlugin.Updater 0x86ccf594 -[ARMHeartbeat
broadcast:] + 476
4 ...adobe.AcrobatPlugin.Updater 0x86cada74 BroadcastTask(void*) + 64
5 ...ple.CoreServices.CarbonCore 0x90bc665c PrivateMPEntryPoint + 76
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 4:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific +
268
4 ...dobe.AcrobatPlugin.Comments 0x8c692064
CMessageCommReceiver::DoBackgroundTask() + 128
5 ...dobe.AcrobatPlugin.Comments 0x8c692d7c
CMPTask::CMPTaskEntryProc(void*) + 92
6 ...ple.CoreServices.CarbonCore 0x90bc665c PrivateMPEntryPoint + 76
7 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 5:
0 libSystem.B.dylib 0x9001f48c select + 12
1 com.apple.CoreFoundation 0x907f1240 __CFSocketManager + 472
2 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 6:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific +
268
4 com.apple.Foundation 0x92c0fb7c +[NSURLCache
_diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92be74d8 forkThreadForFunction
+ 108
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 7:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific +
268
4 com.apple.Foundation 0x92c0ea3c +[NSURLConnection
(NSURLConnectionInternal) _resourceLoadLoop:] + 264
5 com.apple.Foundation 0x92be74d8 forkThreadForFunction
+ 108
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000084054f9c srr1:
0x100000000200f030 vrsave: 0x0000000000000000
cr: 0x48088404 xer: 0x0000000000000000 lr:
0x0000000084054f84 ctr: 0x0000000084054414
r0: 0x0000000084054f84 r1: 0x00000000bfff9310 r2:
0x000000000fda22bb r3: 0x0000000007d77180
r4: 0x0000000007db72e0 r5: 0x00000000bfff93b8 r6:
0x00000000bfff93bc r7: 0x0000000000000000
r8: 0x0000000000000000 r9: 0x0000000000000000 r10:
0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000084054414 r13: 0x0000000000000000 r14:
0x0000000000000001 r15: 0x0000000000000000
r16: 0x00000000bfff9910 r17: 0x000000007fffffff r18:
0x00000000bfff9a28 r19: 0x00000000bfff9ac8
r20: 0x0000000006674350 r21: 0x00000000bfff985c r22:
0x00000000bfff9914 r23: 0x00000000bfff9928
r24: 0x00000000bfff9934 r25: 0x0000000000000003 r26:
0x0000000000000000 r27: 0x0000000007d77180
r28: 0x0000000007db72e0 r29: 0x00000000bfff93b0 r30:
0x0000000001ed6200 r31: 0x0000000084054eec

Binary Images Description:
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Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/ MacOS/Acrobat
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Library/Frameworks/WebKit.framework/Versions/A/WebKit
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(4533.19.1) /System/Library/Frameworks/JavaScriptCore.framework/
Versions/A/JavaScriptCore
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Library/Frameworks/WebKit.framework/Versions/A/Frameworks/
WebCore.framework/Versions/A/WebCore
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Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode
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CopiesPagesPDE
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AdobeBIBUtils
0x8144000 - 0x817bfff com.adobe.ARE AdobeARE 1.5.02 (1.5.02) /
Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeARE.framework/AdobeARE
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(163.10) /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Print.framework/Versions/Current/Plugins/
PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
0x83ca000 - 0x83d1fff com.Adobe.print.AdobePDF8.pde AdobePDF 8.1.2
(8.1.2) /Library/Printers/PPD Plugins/AdobePDFPDE800.plugin/Contents/
MacOS/AdobePDFPDE800
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Library/Printers/RICOH/PDEs/ricohJobLog05AEU.plugin/Contents/MacOS/
ricohJobLog05AEU
0x83fb000 - 0x841bfff com.apple.print.PrintingCocoaPDEs 4.6
(163.10) /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Print.framework/Versions/A/Plugins/
PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
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MacOS/PrintingTiogaPDEs
0x8498000 - 0x84aafff com.adobe.personalization
adobe_personalization 2.0.0 (2.0) /Applications/Adobe Acrobat 8
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adobe_personalization.framework/adobe_personalization
0x84b2000 - 0x84c0fff com.adobe.epic adobe_epic 2.0.0 (2.0) /
Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_epic.framework/adobe_epic
0x84c6000 - 0x850bfff com.adobe.adobe_pcd adobe_pcd 1.0.0 (1.0) /
Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_pcd.framework/adobe_pcd
0x850f000 - 0x851efff com.adobe.eula adobe_eula 2.0.0 (2.0) /
Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_eula.framework/adobe_eula
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0x40000000 - 0x400b8fff AdobeJP2K /Applications/Adobe Acrobat 8
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0x45000000 - 0x4508efff com.adobe.Preflight Preflight version 8.1.0
(241) (8.1.0 (241)) /Applications/Adobe Acrobat 8 Professional/Adobe
Acrobat Professional.app/Contents/Plug-ins/Preflight.acroplugin/
Preflight
0x74400000 - 0x74413fff libPPDLib.dylib /System/Library/Printers/
Libraries/libPPDLib.dylib
0x78e00000 - 0x78e07fff libLW8Utils.dylib /System/Library/Printers/
Libraries/libLW8Utils.dylib
0x83e66000 - 0x83ef2fff com.adobe.AcrobatPlugin.InDesignPI 8.3.1 /
Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/InDesignPI.acroplugin/Contents/
MacOS/InDesignPI
0x83f8c000 - 0x84f56fff com.adobe.Acrobat.framework 8.3.1 /
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Model: PowerMac7,3, BootROM 5.1.8f7, 2 processors, PowerPC G5 (2.2),
2 GHz, 512 MB
Graphics: GeForce FX 5200, GeForce FX 5200, AGP, 64 MB Memory Module: DIMM0/J11, 256 MB, DDR SDRAM, PC3200U-30330 Memory Module: DIMM1/J12, 256 MB, DDR SDRAM, PC3200U-30330
Modem: Jump, V.92, Version 1.0
Network Service: Built-in Ethernet, Ethernet, en0 Serial ATA Device: ST3250620AS, 232.88 GB Parallel ATA Device: PIONEER DVD-RW DVR-107D USB Device: KODAK ESP 5200 Series AiO, Eastman Kodak Company, Up to
480 Mb/sec, 500 mA
USB Device: USB 2.0 Hub, Up to 480 Mb/sec, 500 mA USB Device: USB Mass Storage Device, USBest Technology, Up to 480 Mb/ sec, 500 mA USB Device: USB Optical Mouse, Logitech, Up to 1.5 Mb/sec, 500 mA USB Device: HP USB Keyboard, Primax, Up to 1.5 Mb/sec, 500 mA USB Device: Flash Card Reader/Writer, Generic, Up to 480 Mb/sec, 500 mA USB Device: External USB 3.0, TOSHIBA, Up to 480 Mb/sec, 500 mA USB Device: Hub, Up to 12 Mb/sec, 500 mA USB Device: Studio Display, Up to 1.5 Mb/sec, 500 mA

Report · Feb 03, 2016

Hi waynem17247604,

Two things I would do recommend first:

1) Repair Permissions using the Disk Utility app.

2) Go to your Preferences file and delete the Acrobat preferences.

Second solution :-

1. delete ~/Library/Preferences/Acrobat [version] Prefs.plist

2. delete ~/Library/Preferences/com.adobe.acrobat.plist

3. delete ~/Documents/Acrobat User Data

4. download and reinstall Acrobat 8 Download Adobe Acrobat products | 9, 8 for Mac OS X

5. repair permissions (using disk utility)

Let me know if it helps.

Regards,
Aadesh

Report · Feb 04, 2016

Went through your list of procedures.

Disk Utility found some corrupted files and repaired them.

Some of the files\folders do not exist. Deleted the ones that did exist.

The install link you gave is for PC, not Mac.

Wayne McClure

Systems Engineer

Deerwood Technologies

Report · Feb 05, 2016

Hiwaynem17247604,

Then try installing it using the your Contact Disk as the download link of Acrobat 8 for Mac doesn't exist.

Regards,
Aadesh

Report · Feb 05, 2016

No change in behavior.

Wayne McClure

Systems Engineer

Deerwood Technologies