Need to reinstall Adobe Acrobat

Report · Aug 24, 2016

I have a similar problem where I have old hard drives with my Adobe Acrobat on them that have crashed and now when trying to install the program again on this hard drive I continue to get a message that tells me I need a program and serial number to install on this computer. If I am being to vague a reply asking for more necessary information would be helpful.

Report · Aug 25, 2016

Branching to a new discussion.

Moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum.

Vernonsmith4466 I am sorry you are facing difficulties reinstalling Adobe Acrobat. What version of Acrobat are you install on the new hard drive? What operating system are you using? Was any data or applications recovered from the old drives?

Report · Aug 25, 2016

Thank you for replying Jeff. I am installing Adobe Acrobat 11. I am using an Intel Core i5-2400 with Windows. No data was recovered from the old drives and so I am not able to uninstall them on those computers

Report · Aug 26, 2016

Thank you for the update Vernonsmith4466. The retail installation files for Acrobat 11 are available at https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html.

For details on how to locate your registered serial number see Find your serial number .

If you have any additional questions on how to install Acrobat 11 you are welcome to update this discussion.

Report · Aug 31, 2016

I attempted your recommendations but I still faced the same problem. I keep recieving this message when i attempt to use Adobe Acrobat 11. Like I said before the other computers have crashed and there's no way for me to remove them off of those computers.

Report · Sep 01, 2016

Vernonsmith4466 the error is indicating you have reached your maximum amount of allowable activations. Please contact our support team directly at Contact Customer Care if you are no longer able to deactivate on the other computers which have Acrobat XI installed.

You can find more details regarding the deactivation process at http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html..