New Computer

[davidh60885292]

Hi,

I bought the Adobe Pro DC system in August, and downloaded it on my home and office computer (I think you get to use it on two computers).  Two weeks ago my office computer died, and I had to buy a new one.  I now want to use the system on the new computer, but I can't download and install it; I assume I've already used up my "2 computer" allotment.  So my question is, how do I transfer my right to use the system from my old office computer (now dead and buried) to my new one?

Dave Hammer

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat​

[John T Smith · Accepted solution]

When you have a non-functioning computer and can't deactivate a serial number

Be sure to ONLY ask for activation support to adjust your activation count

Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

Remove Cloud license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help

-also read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html