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New York Department of Taxation's official RP-5217-PDF form barcode not showing in DC, but shows in prior versions of Adobe Reader and Acrobat Pro. Is there a fix? or is the form broken?

New Here ,
Feb 17, 2016 Feb 17, 2016

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New York requires the completion of its RP-5217-PDF form for all real estate closings.  The form automatically generates a bar code.  My office uses Apple/Mac computers and the barcode appears in all versions of Adobe Reader and Acrobat Pro prior to DC.  The DC version shows the form without a barcode.  The form is found here: https://www.tax.ny.gov/pdf/current_forms/orpts/rp5217.pdf  Is there a preference setting in DC that I am missing, or is the form broken for the newest version of Adobe's software on a Mac?  Please help.

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Acrobat SDK and JavaScript

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correct answers 1 Correct answer

Community Expert , Feb 18, 2016 Feb 18, 2016

I thought it was solved in the continuous version of Acrobat and in Reader, but maybe not... You can report the issue here: Feature Request/Bug Report Form

A work-around solution would be to downgrade to Reader XI for now. I agree this is a major issue and hope Adobe will solve it soon.

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Community Expert ,
Feb 17, 2016 Feb 17, 2016

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It's a bug in the application, not in the form.

Ask them to update Reader to the latest version available.

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New Here ,
Feb 17, 2016 Feb 17, 2016

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Thanks for your response.  I'm not clear about who you suggest should update to the latest version of Reader.  I have tested the form on the latest version of Adobe Acrobat Reader DC as well as Adobe Acrobat Pro DC on a Mac.  Neither shows the bar code.  I haven't tested the form on a PC (which my office doesn't use).

Do you mean to have New York's Dept. of Taxation update Reader to the latest version available?  I wouldn't know how to communicate that to them.

Please clarify.  Thanks very much in advance.

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Community Expert ,
Feb 17, 2016 Feb 17, 2016

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No, I mean the version of Reader DC that's installed on your computer. Go to Help - Check For Updates and see if any are available.

If so, download and install them. Continue doing so until no more updates are available.

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New Here ,
Feb 17, 2016 Feb 17, 2016

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Yes, I did that prior to posting the request for help.  I am using the most recent version of DC Reader and Pro.  Still no joy.  I'm not the only one who is experiencing this issue.  It was also noted in the forum topic "Adobe Reader Acrobat DC: what where they thinking??" by hollys15979060 Nov 13, 2015 5:15 AM. 

If it's a bug in the application, who at Adobe can I alert so they can fix this issue (there are many attorney's and staff in New York that must use the RP-5217 form and if the new Adobe DC products can't correctly produce them, that's a big problem).

Thanks again.

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Community Expert ,
Feb 18, 2016 Feb 18, 2016

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I thought it was solved in the continuous version of Acrobat and in Reader, but maybe not... You can report the issue here: Feature Request/Bug Report Form

A work-around solution would be to downgrade to Reader XI for now. I agree this is a major issue and hope Adobe will solve it soon.

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New Here ,
Feb 18, 2016 Feb 18, 2016

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Thank you for your quick response.  I reported the issue as suggested and am hoping it is fixed soon.

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New Here ,
Jan 09, 2017 Jan 09, 2017

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The issue still persists almost one year later.  I just submitted another bug report to Adobe.  Hoping it gets addressed, but not holding breath...

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New Here ,
Dec 07, 2017 Dec 07, 2017

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I have the same problem

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New Here ,
Jul 16, 2021 Jul 16, 2021

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I cannot open it still, now, July 2021 (!!?!@!)

 

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LEGEND ,
Jul 17, 2021 Jul 17, 2021

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Well, it opens for me, and I see a barcode as expected. What exact release of Acrobat Reader are you opening it in? ("Latest" is not a release!) 

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New Here ,
Nov 01, 2021 Nov 01, 2021

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I cannot get this to document. I have Acrobat Reader DC Version 2021.007.20099 and every time (for years now) i try to use this form from the state, I get the error message "To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readsteep2.html " no matter what browser i use.  I really don't know what to do.

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Community Expert ,
Nov 01, 2021 Nov 01, 2021

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Do NOT open the link in your browser directly. Instead, right-click it and select Save Link As (or Save Target As, or something similar). Save the PDF file to your computer. Then open it in Adobe Reader and it should display just fine.

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