No network issue. Unable to scan

[jrbpa]

2 days ago, I tried to scan and suddenly couldn't.  I don't think it is a network problem because I can print from the computer to the printer I want to scan from.

[Adorobat]

Hello jrbpa ,

Could you please tell how you are trying to scan?

Do you see any error message when trying to scan?

Assuming you are scanning from the Acrobat,are you able to scan directly from Printer's software?

Thank You!

Shivam

[Lovekesh Garg]

Hi,

Please try the troubleshooting options available under Troubleshooting tips for scanner issues when using Acrobat

Hope it will resolve your issue. But if not please share following information:

- Acrobat version

- Scanner detail

- OS detail

- Are you able to scan with same scanner from any app other than Acrobat

- Are you getting any error message.

Thanks.