No Version of Acrobat is intalled but CC claims it cannot install DC because i have to uninstall Acrobat

Report · Feb 26, 2016

As stated in title.

Report · Feb 26, 2016

Please use cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems and restart your system.

Then try to install Acrobat DC.

Let us know if you need any further help.

Regards,

Meenakshi

Report · Feb 29, 2016

Yeah, I still need help for sure. I really don't want to uninstall windows because I can't figure out how to make my adobe products work. The one program I have through CC still works but I can't very well use After Effects without having Photoshop and Illustrator. But I can't wait forever for a solution either.

Report · Feb 27, 2016

It now gives me this error when attempting to uninstall:

xit Code: 33

Please see specific errors below for troubleshooting. For example, ERROR: DW040 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: DW040: The product "{0327A4BF-62BF-48BB-8928-B971B749E9E1}" is not installed. Cannot proceed with the uninstall

Report · Feb 27, 2016

I have used the cleaner tool now and the programs are still there(all of CS6 design... Photoshop, Illustrator, InDesign and Acrobat) But the uninstall coughs up the error above and now the programs don't work. If possible, I would like to remedy this situation before Monday without wiping the drive all together. If I have to, I will wipe the drive though.

Report · Mar 09, 2016

Can you please elaborate more on the issue? Also, please update CC once.

What do you see when you log in to CC against 'Acrobat DC': Update or Try or Install? What exactly happens when you click on this?

Do you have any other Acrobat installed on the machine? If yes, which version?