Office 2013 not supporting Acrobat XI

[lauriedarMyAd0B3ID]

My IT department cannot fix the problem that my Office 2013 apps cannot load
the Acrobat plug-in on Windows 7. Acrobat is at 11.0.14. I want Acrobat Support

to remotely confirm and fix the problem.

[AadeshSingh]

Hi lauriedarmyad0b3id,

Try the troubleshooting steps mentioned in this KB doc. PDFMaker unavailable | Office 2007, 2010, 2013 | Adobe Acrobat 9, Acrobat X, Acrobat XI, Acrobat DC.

Regards,
Aadesh

[lauriedarMyAd0B3ID]

Hello, Aadesh, Your second-level support rep did all of that himself using

remote log in.

When he opened Excel 2013, it hung at the splash screen and did not open.

The splash screen had a note

referencing the Adobe Acrobat addin. This is the same behavior for other

Office 2013 apps when the

Acrobat addin is enabled.

Regards,

Laurie

On Thu, Jan 28, 2016 at 4:32 AM, Aadesh2789 <forums_noreply@adobe.com>

[lauriedarMyAd0B3ID]

Please send me an update on fixing this issue. Reply to

laurie.darmien@renesas.com.

Thank you.

[AadeshSingh]

HilauriedarMyAd0B3ID,

Have you tried uninstalling & reinstalling Acrobat?

Regards,
Aadesh

[lauriedarMyAd0B3ID]

Yes, and reinstalling Office.