On Acrobat DC when trying to convert a PDF to Word it keeps prompting i have no internet connection although I have!

[philipo7266850]

On Acrobat DC when trying to  convert a  PDF to Word it keeps prompting i have no internet connection although I have!

[Bernd Alheit]

How did you convert PDF to Word?

[Test Screen Name]

‌And do you have Acrobat Reader, Acrobat Standard or Acrobat Pro?

[justinb31303029]

I have same problem. It was working fine until the latest update, now says I'm not connected to the internet...

[try67]

This is not Acrobat DC, it's Acrobat Reader DC... The two are not the same. You can convert files with the former, not the latter, unless you have a subscription to something like Export PDF.

[try67]

If you do have a subscription open this URL in your browser and you should be able to do it there: https://cloud.acrobat.com/exportpdf

[janes24365555]

I'm running into the same thing. Every time, a full system restart fixes the issue. Then when I try to go back in later, I'm blocked again and have restart to use it. Something is very wrong here, and I see lots of others having this issue.

I can't access it via the online version either.

I shouldn't have to restart my system every time I want to use your product.

[Test Screen Name]

I think we can see though that, subscription or no, it says that there is no internet connection. My money is on being blocked by the firewall.

[Test Screen Name]

What exactly happens with the online version?