Once emailed cannot see filled form on a phone or tablet.

[Superfici]

I created a fillable form, filled in all areas and sent via email. You can see the filled form on a desktop but cannot see the filled boxes on a phone or tablet

[Bernd Alheit]

Use Acrobat Reader to open the filled form.

[Superfici]

I have an it is still not allowing me to see the filled areas. I was not sure if it is from the creation of the form if I did something wrong

[Bernd Alheit]

Did you fill the form with Adobe Acrobat or Acrobat Reader? Don't use Apple Preview.

[Superfici]

So here is what I did... I created the form in Adobe Acrobat. I saved it and sent it out for my team to fill out. They filled it out on their desktop and sent it off to me. When I open it on my desktop it shows filled. When I open it on my phone it is empty. I feel like I did something wrong in the creation or maybe not.

[Bernd Alheit]

Do you use Adobe Acrobat or Acrobat Reader?

[Superfici]

For creating the form I used Adobe Acrobat. For reading the form I have the pdf reader on the iPhone. I have never had an issue with it before not sure why this is happening

[try67]

You need to find out what application was used by the other members of the

team to fill it the form fields.

The issue is most likely caused by them not using Adobe software.

[Superfici]

I know they are using Adobe Acrobat because i have downloaded that ap on their phones. I just tried to fill out the ap on my desktop and send it via email and when I open it on my phone there is nothing in the filled areas. But when I open it on my desktop it is there. So now I have no clue!

[try67]

I wouldn't be so sure... Many times users do things you don't want or

expect them to do.

I suggest to verify it's the case instead of to assume it is so.

[Superfici]

So true but I did it on my desktop and emailed it to myself and still nothing!

[Bernd Alheit]

When you open it on your desktop do you use Adobe Acrobat?

[Superfici]

Yes when I open it on my desktop I use adobe acrobat

I am stumped!

[IDOTRhonda]

When you open it with your phone or tablet are you clicking on "open in" and then selecting reader?  or are you just opening it from the email?  Sometimes you need to take that extra step to make sure it's opening with the app you want it to.  I hope that helps