Copy link to clipboard
Copied
I am running Acrobat Pro DC, and I can no longer view PDFs through Internet Explorer 11. I have already followed the recommended steps (making sure the add-in is enabled), but every time I click a PDF link, Acrobat opens and asks me which file to open, and the screen in IE goes gray. The only way I can open an internet-based PDF is to save it and then open it in Acrobat.
Hi Lisa,
Just try the same after installing Acrobat Reader DC application.
Thanks,
Abhishek
Copy link to clipboard
Copied
Hi Lisa,
If you have already checked Manage Add-ons under Internet Explorer than try to Reset the browser by going to Internet Options > Advanced > Reset. Make sure to backup your bookmarks and settings.
Thanks,
Abhishek
Copy link to clipboard
Copied
Thank you for your suggestion. I have tried resetting the IE. I've gone so far to reimage the same machine and reset the settings. I've also tried it on different machines with the same results.
Copy link to clipboard
Copied
Hi Lisa,
Please try the following:
Open Internet Explorer
Go to Manage Add-ons
Click on the 'Show' dropdown and select Run without permission
From the populated list enable Adobe PDF Reader add-on.
Then try to open PDF in browser
Thanks,
Abhishek
Copy link to clipboard
Copied
When I categorize with the Run without permissions in the Manage Add-on box, Adobe PDF Reader is not in the list . It does show up if I select All add-ons.
Copy link to clipboard
Copied
Hi Lisa,
Just try the same after installing Acrobat Reader DC application.
Thanks,
Abhishek
Copy link to clipboard
Copied
the setup had Adobe Reader XI with the Adobe Acrobat DC and it wasn't working.
I removed the Adobe Reader XI and installed Adobe Reader DC and then it worked successfully!
Thank you so much for your help!
Find more inspiration, events, and resources on the new Adobe Community
Explore Now