PDF Text Unreadable

[randyb73092843]

I have no issue making the below PDF. However,  when I post in online the text becomes partially unreadable (see link below) . I have been told it is related to the Google Chrome PDF Plugin which seems to be true as I have no issues with this in Internet Explorer or Firefox. Any advise or a workaround (that still uses Chrome) would be greatly appreciated.

PDF Error.jpg - Google Drive

[Dov Isaacs]

Although I suspect that the issue is associated with fonts (embedded or more likely non-embedded fonts) and encoding (and how Chrome's own PDF interpreter handles same), we really cannot assist you if you cannot provide us a copy of the actual PDF file itself to examine.

          - Dov

[randyb73092843]

The below link is to a actual PDF file with the issue.

http://www.bouldergroup.com/media/pdf/Dollar%20General%20-%20Natchez,%20LA%20-%20OM.pdf

[try67]

If the issue appears in Chrome then you should report it to the makers of the Chrome PDF plugin.

[Dov Isaacs]

Thanks for providing the pointer to the PDF file in question. We have examined the file at Adobe. There is nothing wrong with the file itself that should or normally would cause the anomalies you see in Google's PDF display capability. You should contact (if you can) their support organization and report this as a bug.

That having been said, the PDF file in question does not have embedded fonts, probably in a very misguided attempt to minimize the size of the PDF file itself. The fact is that by not embedding all the resources required by a PDF file – in this case the Arial fonts used by the document – you put yourself at the liberty of the PDF display software to locate the fonts either on their server or on your system and to properly deal with mismatches between the font as used in creating the PDF file versus the font (which may be different, even if it is something simple like Arial for which there are literally dozens of slightly different Arial versions in circulation) used for the PDF file display. You might want to contact the entity that created this PDF file and have them regenerate the PDF forcing all fonts to be embedded (“subset embedding” is quite adequate) and see if that helps.

Let us know how you do with Google and/or if you can create a version of the file with fonts embedded!

          - Dov

[randyb73092843]

If I put security on the PDF document will that stop Google's PDF display capability from messing with the fonts?

[Test Screen Name · Accepted solution]

1. It sounds as if you don't actually run Chrome. As it's free, and one of the most common browsers, you really might consider this.

2. Security will have no impact on this. Sounds like an inability to substitute fonts, not a "messing with".

3. I looked in Chrome and couldn't see a problem. Of course, I might have missed it. I used Chrome Version 52.0.2743.116 m in Windows 8.1.