Copy link to clipboard
Copied
I am constantly having to disable the addin or it is automatically disabled and then having to enable it in order to use it. I am using Windows 7 (64bits). Is there an upgrade that would help?
Copy link to clipboard
Copied
Hi brianw58497971,
Please let me know the exact dot version of Acrobat 9 Pro & OS installed on your computer?
Make sure Acrobat 9 is updated to the version 9.5.5 ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/ .
Open Acrobat 9, navigate to Help menu & repair the installation. Also repair MS Office 2007.
Now try to replicate the issue.
Regards,
Aadesh
Copy link to clipboard
Copied
Thanks. The version I have is 9.0.0 and my OS is Windows 7. How does one update from the link you gave? I see from another enquiry giving the same link that it is necessary first to update to 9.1, then 9.1.2.then 9.2.
regards
Brian
I have found out how to do this and will come back if I have further problems
Find more inspiration, events, and resources on the new Adobe Community
Explore Now