printer dialog box does not open

[carlom53667713]

Hi, my printer dialog box will not open as of Friday May 13 2016. I have had this loaded on my computer for more than a year and it's worked perfectly till now.

I have installed and re installed twice and the same thing happens. which is nothing, command P just flashes, the printer icon at the top does nothing and file print

does nothing. Anyone else have this problem?

[matthewe89520836]

Exact same problem - only noticing this for users with Acrobat DC version 15.016.20039 and up.  Attempted uninstall/reinstall of Acrobat, reset printing system, removed Application Saved State, restarted computer.  OS is 10.10.5 with all current updates.

Way to go, QA. 

[johannak53423651]

Same problem. What is going on? I can't do my job if I can't print PDF's. Help

[AshuMittal]

Hi all,

Acrobat team is working on rolling out a fix soon to resolve this issue. Meanwhile, please try the workaround listed here: Print menu dialog doesn't appear

Thanks,

-ashu

[darrent32166636]

How do i do this please

[steve_aldrich]

Adding the printer back with more than 10 chars does not work. Clearly the fix from Abobe will need to address more than this "printer name" limiting problem in the code.

[pias19896416]

We solved the problem by uninstall and reinstall printer, giving it a name with 10+ characters and then - important - restart the computer.

[KathleenMeece]

i can't print either and when i write in the message box it does not let me space any characters...why am i paying for this software??

[albertoz61128854]

Same problem! Now i am using Preview to print PDF created in Acrobat.

[KathleenMeece]

yes i do...all of a sudden i can't print or send a message to the person i want to send a document to because it won't let me spacethemessage...dumb...

[AshuMittal · Accepted solution]

Hi all,

We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please give it a try and let us know.

Thanks,

-ashu