Problem downloading Acrobat Pro X1

[anthonybaileyconsulting]

I purchased Acrobat Pro X1 teacher and student edition (purchased in 2014) and loaded onto my MAC. I downloaded the the product to my to new DELL laptop - that worked OK. But when I run the set up and enter the serial number I receive a message saying the serial number is invalid. I took the serial number from my products listed on my Adobe account. Can anyone assist? I can't see anyway to contact Adobe direct even by email. Thanks

[Sarojini_Nagar · Accepted solution]

Hi anthonybaileyconsulting ,

Please verify your serial number from this link : Find your Adobe product serial number quickly

Try to download Acrobat XI from this link : Download Pro or Standard versions of Acrobat DC, XI, or X

Also you can refer this article : Error: "The serial number is not valid for this product" | Adobe Creative Suite

Please let us know the exact OS version of mac.

Let us know if this helps.

Regards

Sarojini