Problems printing pdf files

Report · Sep 06, 2016

Since downloading the latest update for windows 10, I am having problems printing PDF files I receive in emails. they partially print but with black lines where the print type should be. I am on a Lenovo Yoga500 using a HP Officejet 7500 E910 printer. All other documents print fine on the printer. I am only having the problem with the PDF`s. I have tried downloading latest drivers, but I have them already. Can anyone help?

Report · Sep 09, 2016

Hi gordon1905 ,

Could you please let us know the dot version of Acrobat installed on the computer?

What is the build number of Windows 10?

To see what the build number is, hold down the Windows key and then press R on the keyboard> type winver and hit enter.

Below is the screenshot:

Also, visit this link which discusses the same issue: Re: Printing from Adobe Reader DC after Win10 Anniv. update prints streaks

Thank You,

Shivam

Report · Sep 10, 2016

It is Acrobat Reader DC version 2015.017 20053 & windows 10 version 1607

(OS build 14393.105)

Gordon

On Sat, Sep 10, 2016 at 12:25 AM, Shivam Sharma <forums_noreply@adobe.com>

Report · Sep 14, 2016

Hi gordon1905

Could you please post a screenshot of one of the printed paper which has black lines?

To post a screenshot here in the forums, please visit this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thank You,

Shivam

Report · Sep 15, 2016

I think I have managed to get it working, something changed in the print

set up after the download. I have changed the print setting to print

document only and it seems to work. many thanks.

Report · Sep 16, 2016

Hi gordon1905

Glad to know that its working.

Cheers!

Report · Jul 07, 2017

Still having problem to print pdf DC on Window 10.

I cant find solution easily on the forum. After wasting some time,I opened the pdf with Microsoft edge and printed it - Poor Abdobe pdf DC!!

Report · Oct 16, 2016

I, too, am unable to print PDFs on my Windows 10 computer. I need in order to generate bills for my attorney bosses. When will there be an easy solution. I have to generate the billing every month and this month I wasted numerous hours in trying to resolve this problem before I found this forum.

Report · Oct 20, 2016

Hi howardf44236810

Assuming you have Adobe Reader installed on your Windows 10 machine, could you please try updating Adobe Reader and see if it works, launch Adobe Reader>navigate to Help menu>select Check for Updates.

Also, try to follow the steps given in the following link if you are getting Black lines while printing:

Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

What is the version of Adobe Reader installed on the machine?

To check the version of Reader, launch Reader>navigate to Help menu>select About Adobe Acrobat Reader.

Thank You,

Shivam

Report · Oct 21, 2016

Thank you for your response. It may take me a day or so to try this because

I work from home via TeamViewer and can only access the computer at the

office when the office is closed.

Howard Frank

Report · Nov 03, 2016

I was premature in emailing you yesterday saying that the problem was fixed

by updating Adobe and everything printed fine except company name at the

top. I powered down everything yesterday and went to print an invoice today

and had the same black line problem I had before.

Howard Frank

Report · Nov 03, 2016

Hi howardf44236810

The issue has been fixed in the latest update release for Acrobat DC and Reader DC as mentioned here: Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

Let me know the results.

Thank You!

Shivam

Report · Nov 04, 2016

I updated Acrobat Reader DC. The problem is better, but I am still having

the problem sporatically. After about 3 pages print fine, then the black

lines come back for another few pages and then it prints okay, again. At

what point do I give up?

Howard Frank

Report · Nov 04, 2016

Hi Howard!

Could you please try removing Reader DC using Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart the computer, download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution , then apply the update by launching Reader>Help menu>Check for Updates.

Let me know the results.

Report · Nov 06, 2016

Did what you said and am STILL having the same problem. It prints one good

copy, then the name of company in bigger font does not print and then the

3rd thing I print has black lines through it. I turned off the printer and

one of the ones I couldn't print before printed fine. Tried 2 others and

the same thing happened. Could it be the printer? The printer I have is an

HP Officejet Pro 8610. I want Windows 7 back - NEVER had this problem!!!

It is making it impossible for me to do my job!

Howard Frank

Report · Nov 06, 2016

What I neglected to tell you is that the PDFs are being generated in a

program called, Sage TImeslips and are being transferred via Teamviewer.

Howard

Report · Nov 06, 2016

Just printe them on my Iphone 7 and it worked. So I think it is a Windows

10 problem which isn't fixed.

Howard Frank

Report · Nov 06, 2016

Hi Howard,

Could you please try running Reader in compatibility mode for Windows 7

Close Reader, locate Reader DC shortcut on the desktop>right click>Properties>Compatibility>check the box Run this program in compatibility mode for and select Windows 7 from the drop down>Apply>OK

If that doesn't work, try enabling admin account in Windows, login into Admin account, launch Reader and print, see if you are still getting the black lines while printing. Visit this link on how to enable admin account in Windows : https://support.microsoft.com/en-in/kb/555910

Let me know if it worked.

Thank You,

Shivam

Report · Nov 10, 2016

Hi howardf44236810 ,

Could you please confirm the version of Acrobat Reader DC installed on your Windows 10 machine?

To check the version of Reader, launch Reader>navigate to Help menu>select About Adobe Acrobat Reader DC

Report · Nov 10, 2016

The version of Acrobat Reader DC is: V2015.020.20042

Howard Frank

Report · Nov 10, 2016

We are beginning to think this is a Sage Timeslips issue. This is the

program which we are creating the PDFs in and can't print to Windows 10. We

can, however, print the PDFs to Windows 7 and from my I-Phone.

Howard

Report · Nov 11, 2016

Hi howardf44236810,

Could you please try disabling protected mode and see if Reader works without any issue:

Launch Reader>select Edit menu>Preferences>under Categories, click Security (Enhanced)>uncheck the box next to Enable Protected Mode at startup, and then click OK.

I would like to mention that disabling Protected Mode is for troubleshooting purpose only and not recommended, Please turn the feature back on after finishing the troubleshooting.

Report · Nov 12, 2016

I disabled protected mode and 4 of 4 documents printed properly. I hope

this helps in identifying and solving the problem.

Report · Nov 16, 2016

Thanks. This solved the problem! I wish, however, that there was another

solution besides disabling this feature.

Howard

Report · Nov 23, 2016

Hi howardf44236810,

You might try changing Privileged Locations settings as described in this link: Protected View feature for PDFs (Windows), Adobe Reader