Problems with PDF thumbnail previews

Report · May 17, 2016

I have installed the latest Acrobat DC update which finally appeared to support thumbnail previews in Windows Explorer in 64-bit systems. I selected the relevant option under Preferences\General but no change. New PDFs created had just the generic icon. Tried exiting the program, restarting Windows but no joy. I had installed Foxit as a workaround and so earlier created icons did have a preview. I had uninstalled Foxit when the update came through so it isn't on my notebook anymore. However, only previously created PDFs are showing a thumbnail preview. Any newly created PDFs are showing only the generic PDF icon. Does anyone have any ideas??

Report · May 19, 2016

Hi JPinPerth

Please Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Then open Acrobat, navigate to Help menu & repair the installation.

If the issue persist , then deselect & again select the option of 'Enable PDF thumbnail previews in Windows Explorer'. Then click OK relaunch the application check for the same .

If the issue persist please check with different user account to replicate the issue.

Regards,

Yatharth