• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

"Adobe Acrobat 2020 has stopped working" dialog is displayed

New Here ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

Hello Community,

The following dialog is displayed when executing a program I made using Acrobat SDK.
The program does the following, terminates normally and security policies can be retrieved.
1. Open PDF file
2. Execute Javascript I made to get security policies
3. Close PDF file
This problem doesn't occurs on Acrobat Pro DC but Acrobat Pro 2020.

How can I do not to display this dialog?

 

Dialog
[Window Title]
Adobe Acrobat 2020
[Main Instruction]
Adobe Acrobat 2020 has stopped working
[Content]
A problem caused the program to stop working correctly.Please close the program.
[Debug]
Unhandled exception at 0x5B66A166(Acrobat.dll) in Acrobat.exe: 0xC0000005: Access violation reading location 0x00000002.

 

Program(C#)
using Acrobat;
using AFORMAUTLib;
・・・
AcroAVDoc avDoc = null;
CAcroPDDoc pdDoc = null;
Fields fields = null;
AFormApp formApp = null;

String filename = ConfigurationManager.AppSettings["DummyPdf"];
try {
avDoc = new AcroAVDoc();
avDoc.Open(filename, "");
formApp = new AFormApp();
fields = (Fields)formApp.Fields;
// Execute Javascript
string policyList = fields.ExecuteThisJavascript("getSecurityPolicy()");
Console.WriteLine(policyList);
}
catch (AcrobatException e)
{
_logger.Error(e);
throw e;
}
catch (Exception e)
{
_logger.Error(e);
throw new AcrobatException();
}
finally
{
if (fields != null)
{
Marshal.ReleaseComObject(fields);
}
if (formApp != null)
{
Marshal.ReleaseComObject(formApp);
}
if (avDoc != null)
{
avDoc.Close(1);
Marshal.ReleaseComObject(avDoc);
}
}

 

Environment
Windows Server 2016 Datacenter
Adobe Acrobat Pro 2020 : 2020 Release(Classic)|Version 2020.005.30418
Interop.Acrobat.dll File version : 1.1.0.0
Interop.AFORMAUTLib.dll File version : 1.0.0.0

TOPICS
Acrobat SDK and JavaScript , Windows

Views

381

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

Is your program interacting in any way with Windows 10 clients??

 

What licensing type was deployed with the Acrobat Pro 2020 Classic ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 29, 2023 Jan 29, 2023

Copy link to clipboard

Copied

LATEST

This program does not interact with Windows 10 clients.
License is as follows:
TLP 5.0 LICENSE PROGRAM - CORPORATE
Acrobat Professional 2020 20.0 MLP AOO License JPL PI 2022

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines