"Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works fine with other scanner programs--problem only with Adobe Acrobat 11 Pro.

[davidd67669685]

"Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works fine with other scanner programs--problem only with Adobe Acrobat 11 Pro.

[YatharthS · Accepted solution]

Hi davidd67669685

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates ".

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Would request you to check after connecting this scanner locally to the system if its connected over network & then check for the same.

Please refer to this article :- Troubleshooting tips for scanner issues when using Acrobat

If issue still persist would request you to please check with different user account.

Regards,

Yatharth