"View Adobe PDF results" not working

[fred237698]

I have "View Adobe PDF results" checked in printing preferences, but it doesn't happen. The only way I can see the result is to find the document in Explorer and open it. I haven't always had this problem, but I can't recall when it started. I am using Acrobat XI Pro on Win 7 Pro.

[Meenakshi Negi]

Hi fred237698

Try once the "Repair Installation" under Help menu.

Please let us know the dot version of Adobe application and OS you are using.

Regards,

Meenakshi

[fred237698]

"Repair Installation" has made no difference.

Acrobat XI Pro version is 11.0.17. I estimate that there have been maybe three updates since this problem started.

OS is Windows 7 Pro which I always keep patched up to date.

[Meenakshi Negi · Accepted solution]

Hi fred237698

Could you please try uninstalling application using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and restart your system.

Then try to install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X and check if it works.

Let us know if you still experience the issue.

Regards,

Meenakshi

[fred237698]

Thank you - the problem appears to be fixed.