We purchased 5 perpetual Acrobat licenses with electronic delivery. I received an email with about 7 different links to access my new software. The first two were "Page not available" and the third one worked - Very unprofessional, but okay so far. I was able to logon and download my software; however, for whatever reason, Adobe decided to post their files with no file extension. So I downloaded a generic file with no idea how to open it. I called their customer support and was transferred FOUR times, arguing with each rep along the way. Finally, the 4th rep said that "ADOBE ONLY SUPPORTS CUSTOMERS WHO HAVE PURCHASED SUBSCRIPTION LICENSES!" I could not believe it! Then, that person said that the only way I can get help is to go online and do a chat session. Finally, an hour later, I started a chat session. The person that I was chatting with had to transfer me to another chat person. After about 20 minutes with that person, I was finally told to rename my file with an EXE extension - UNBELIEVABLE! Not only were there no instructions on the confirmation email or on Adobe's download center, but, it took 6 support people and 90 minutes of my day to be told to add an "EXE" to the end of the file! ADOBE'S SUPPORT IS ONE OF THE WEAKEST SERVICES I HAVE EVER ENCOUNTERED IN 20 YEARS AS AN IS PROFESSIONAL. It is definitely going to be Nuance from this point forward.
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