Re install of CS 4 - second disc not working

[fionam16830679]

I had to rebuild my macbook air and tried to re install CS 4. The first disc worked okay and then got this message. Inserted second disc and tried to click on OK button but wouldn't let me. Tried to click on Quit, also wouldn't work. Only way to get out of this was to force quit the installer. I'm now left with only half of the products and can no longer use PS 4 on my machine. Really disappointed. Any suggestions? Have tried about 5 times same each time

[Tanusree]

Hi fionam16830679,

Please download the design premium from here https://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html

As I believe the CD must have damaged.

Hope this works for you!

Regards,

Tanusree haldar

[fionam16830679]

Thanks for this, I've tried to download and after an hour it said failed - network timeout. My internet is pretty bad in the evening 😞 I'll try again. fingers crossed

[fionam16830679]

It downloaded second time but I got this error message when opening the downloaded file.

[Tanusree]

Hi ,

Can you please check and let us know the size of the file that you have downloaded ?

It seems to be a problem with the  downloaded file.

[fionam16830679]

hi. its 2.15GB thanks

[Tanusree]

There you go .. It should be approximately 4.8 GB.

So the download was not done correctly.

Please retry to download once again!

[fionam16830679]

Hi there,

I've finally got the file downloaded properly but I've just checked and some of the files were installed from the corrupt disc. I now can't seem to uninstall them as none of the products downloaded have the uninstall parts. those file parts are missing. How can I uninstall in advance of trying to install from the new dowloaded file?

Thanks,

Fi

[Tanusree]

Hi

Sorry for the delay in response !

You  can use the cleaner tool and get the uninstallation done  properly from here https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[fionam16830679]

I have managed to get everything downloaded and working except Adobe pro. When I open it i get the message in the image below. when I click on continue and leave the boxes checked, nothing happens and the program will not respond or open any files. Please advise how to repair this. I have tried uninstalling and reinstalling a few times already.

[Tanusree]

Hi,

In this Case I can only suggest you to  run the uninstaller for CS4 and only uninstall Acrobat , after that  Install Acrobat by running the set up file. Please make sure that you will only check Acrobat on both the cases.

Let us know if this worked for you!

[fionam16830679]

‌ive don't that and unfortunately it still has the same error. what else will you suggest as I cannot be without a working version of Adobe pro. I need to be able to view and edit PDFs for my study.

thansk

FI

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat‌

[Ned Murphy]

You can try downloading the installation and see if installing it that way helps...

Download and Installation Help -

https://helpx.adobe.com/download-install.html

CS4 - http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html

You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.

Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html