Reactivating after failed hard drive

[erich24420402]

Hello Folks,

We have an old version of Acrobat Standard 9.0 that will not activate on a rebuilt computer - we were unable to deactivate on previous two failed attempts to resurrect the computer. Yes, we will have our license number.  I see now that we are unable to access Adobe support via phone or chat to resolve the issue any longer.  Any advice is greatly appreciated.

[YatharthS · Accepted solution]

Hi erich24420402,

Please refer to this KB article :-Troubleshoot Adobe activation and deactivation issues

Let me know if it works.

Regards,

Yatharth