Reinstall

[Chevy369]

Back in 2014 I purchased the "Acrobat" programme from you to run from a 32 bit computer.

Just a few days ago I bought a 64 bit computer, but now I'm not able to install this programme.

Could you please help me solve this problem ?

krgrds, Jens

[kglad]

what's your os?

which acrobat did you purchase?

what's the problem?

[Chevy369]

Changed from WIN7PRO 32 bit to WIN7PRO 64 bit.

Bought the "Acrobat XI".

Downloaded the software, but it would'nt recognise my serialnumber.

Thanks for the quick reply

2016-10-25 18:10 GMT+02:00 kglad <forums_noreply@adobe.com>:

Reinstall created by kglad <https://forums.adobe.com/people/kglad> in *Installing,

Updating, & Subscribing to Acrobat* - View the full discussion

<https://forums.adobe.com/message/9090558#9090558>

[kglad · Accepted solution]

your serial number consists of 6 groups of 4 numbers, Find your serial number