Reinstalled Acrobat Reader and now it will not open. Cannot view documents either.

[Guest]

Reader was working fine until I used IntraLinks plug-in for pdf files.  Now Reader will not open at all.  It flashes but does not open.

[Sarojini_Nagar]

Hi davidt13535604,

Could you please tell me the dot version of reader you have and also the OS version on your system?

Also you can try running this cleaner tool (windows only):Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart your computer and install reader DC from this mentioned link : http://get.adobe.com/reader/enterprise/

Let us know if this helps.

Regards

Sarojini

[Rave]

Hi David,

If you remove the "IntraLinks" plugin then does it work?

If yes then you need to check the plugin compatibility with Acrobat Reader with the plugin supplier.

If no then disable the plugin, repair Acrobat Reader from the 'Help' menu and check.

Regards,
Rave