reinstalling acrobat X

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I have an cd which I used to upgrade to Acrobat X in the past.  Recently I had to format my hard drive.  When I try to re-install Acrobat X using the product code that is on my Adobe account, I get a message that "there is no older version to upgrade from" so I can't install it.  Since I was able to register this before, Adobe has a record of my using Acrobat X on my computer.

How can I install Acrobat X?

[John T Smith]

That message means you have an upgrade version, and you need to provide the serial number of the previous version during the install process

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat​

[Ned Murphy]

You should be able to install it but you will need the serial number from the older version that you upgraded from.  The following might help.

Error: "This serial number is not for a qualifying product" | Adobe Creative Suite