Reinstalling Adobe Acrobat on New Computer - Download not available

[joannep72282368]

How do I reinstall adobe acrobat on a new computer after old computer crashed.  When I try to download a driver from my account it says the order does not exist.  I have a monthly subscription I purchased for a year in August of 2015 which is valid through August 2016.  Thank you

[99jon · Accepted solution]

You may need to get your activations re-set. I suggest you contact Adobe directly from this forum on the web. Click the link below using a browser that accepts cookies and allows popups and ensure you are signed-in with your Adobe ID. Wait for the blue button to appear, and click where you see the words: “Still need help? Contact us” Ignore the suggested links to try, which will take you full circle back to this forum. Go straight to the blue button at the bottom. Wait for the next page to load and click in the white area (see image) to start chat.

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