Save as dialog bug completely empty / white

[liviob18636606]

I'm running Acrobat DC v.2015.006.30172

There seem to be a bug with regard to the "Save as" dialog.

If I e.g. create a new pdf from File->Create ->From Scanner, scan a document and then try to save it either closing acrobat or selecting Save As, often the save as dialog is shown completely empty (see screenshot).

Steps to reproduce bug:

1. File->Create->from scanner->autodetect (it doesn't really matter how you create the new pdf)

2.(scan document)

3. File->Save As

Results:

The "save as" dialog is shown completely empty/white so it is impossible to actually save the new pdf.

I've been in contact via chat with support engineer tel73417, which seemed to know well this issue. He just went to preferences and disabled "General/Show online storage when saving file".

This does actually workaround the issue. I now get a proper SaveAs dialog. However I'm obviously not offered the online storage options when saving files anymore.

So this clearly looks like a know issue regarding the "General/Show online storage when saving file" and SaveAs dialog though the support engineer has claimed this is not a known bug and that I should report it if I want it to get fixed (go figure?)

[sangrover]

Hi Livio Bertacco,

Sorry for the inconvenience caused to you.

In order to find the root cause of the issue , Kindly provide the following information :

     1. Please share the contents of this folder : /Library/Application Support/Adobe/Acrobat/DC/WebResources

     2. Try opening other apps like Send and Track, Send for Signature etc. Do you see a blank screen there as well?

     3. While you see a blank screen on Acrobat, go to Activity monitor --> Look out for a process named AcroCEF  --> Check whether it is in Not responding/Frozen state. (Take a           snapshot of the Activity Monitor and share it with us.)

     4. Post sharing these details, Kindly try reinstalling Acrobat and let us know how it goes.

Regards,

Sandeep Grover

[liviob18636606]

Hi Sandeep,
answer to your questions:

1: attached; (if I find how to attach)

2: I don't see any send and track nor send for signature apps. I've attached a screenshot of tools I see below here

3: attached below (two acrocef processes, none stalled)

4: I definitely don't want to reinstall. I've already resinstalled multiple times together with adobe support for another issue related to program language selection and I don't want to do it anymore. And, as I wrote, disabling the "show online storage when saving" option does workaround the problem, so it really looks like a bug with cloud storage handling rather than an installation issue.

Regards

[sangrover]

Hi Livio Bertacco,

You can first of all try updating your Acrobat by going to Help > Check for Updates as we have a more recent version of Acrobat available. If it does not fixes your problem then do the below mentioned thing :

• I see that you are running a Windows system. I am sorry, by mistake I had given you the folder path of a MAC system. Kindly share the  contents of this folder with us : C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\WebResources.

Regards,

Sandeep Grover