Save doesn't work. Whatever I saved doesn't stay. Help PLZ!!!!

[Guest]

Greetings

So today I encountered a very annoying problem working with Adobe Acrobat DC. Today at work, I noticed a few of the employees whenever they tried to save and reopen the file, the saved information didn't save. For example;

User opens the original PDF, They hit the "Fill & Comment" to the right. After that, they are now able to write on the PDF.

Now, they add the customer info and save the files with a different name on the desktop.

Next, the user closes the file and goes to desktop and reopens the PDF. Unfortunately, nothing added is on the new PDF just the original PDF.

This problem is happening to about 8 users on the entire floor. The other 59 users are fine. any idea on how to solve this issue? 

[George_Johnson]

It's hard to say without seeing a sample document. If you're able to generate a sample and post it somewhere, we can take a look. If you can't do that, do any comments show up in the comments list?

[Guest]

Thanks for the reply, I can't upload any sample at the moment. And, no comment show up in the comment list. I don't think its a list. To my knowledge, DC has only one function to add text to the PDF. That's by clicking "Fill and Sign". Otherwise, I can't write on the PDF.

[Test Screen Name]

Acrobat has many ways to edit. Unless you are using "Acrobat DC" to mean a different product, the free Acrobat Reader DC.

[Guest]

Yes, I'm using Adobe Acrobat DC.

[Test Screen Name]

So why not use the Edit button in tools for example.

[gkaiseril]

Make sure the users have Windows Explorer closed or at least have turned off the "preview" option for Windows Explorer.

"Preview" opens the file and displays the preview jpeg embedded in the file.