Scanning pencil documents in Adobe

[david867]

I just upgraded to a new version of Adobe and I am having trouble scanning documents that are in pencil. I go to File => Create => PDF from Scanner => Custom Scan. For color mode, I select Black & White. When I go to scan, it scans all of the pencil as gray. How do I get the pencil as black? I had no issue with this on my old version of Adobe.

Thanks!

[aunam]

Hi David,

We apologize for the issue you are facing.

Please share below information to help us identify and resolve the issue ASAP :

OS detail

Acrobat Version

Thanks.

[aunam]

Hi David,

Also mention the scanner you are using.

Thanks.

[CtDave]

An alternative is to make use of the scanner vendor provided driver software to create a black & white output image (TIFF or JPEG).

Then use Acrobat to create the PDF from this image file.

Be well...

[aunam]

Hi,

Please share above asked information to help us identify and resolve this issue ASAP.

Thanks.