Send for Signature and Send & Track no longer work

[JoieBrand]

Once worked, no longer does.

Chrome on a 2013 iMac El Capitan OSX

[Guest]

Hi ,

Please check if Acrobat is updated to the latest patch.

Try to use another browser.

What exactly do you experience when you try to use both the features?

If there is an error message,please attach a screen shot.

Regards

Sukrit Dhingra

[JoieBrand]

Thanks.

1. I don't want to use another browser. I prefer Chrome. Not that a browser matters when working in Adobe Acrobat DC, really - right?

2. I have the latest Acrobat.

3. Nothing happens. Blank screen. No error.

4. Used to work so nicely before...sigh...

[Guest]

Hi ,

If you get blank screen please check if Segoe UI fonts are missing from your machine.

Missing of Segoe UI fonts are the reason when there is a blank dialog box.

Blank dialogs or Text missing from GUI, Adobe Acrobat and Reader

Regards

Sukrit Dhingra

[JoieBrand]

Thanks, but I have that font installed...still getting a blank screen:

[Guest]

HI ,

Try to log out and log back in with the same email ID and see if you still experience the same.

Are you using Send for Signature from the browser or within Acrobat?

Regards

Sukrit Dhingra

[JoieBrand]

I'm using Send for Signature right out of Acrobat [my pdf]

Logging in and out doesn't work...sorry...

[Guest]

Hi ,

Please check if Acrobat is updated to the latest patch  ,if not please try doing that under the help menu.

Regards

Sukrit Dhingra

[JoieBrand]

My Acrobat is up to date [as I have stated previously]:

Seems like you do not have a solution.

Thanks for your efforts.

Is there anyone else out there that can help?