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Serial number

Guest
Oct 05, 2016 Oct 05, 2016

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Morning,

I working for a big Company and used Acrobat Professional XI pro from long time. Our IT department gave me another laptop and when I installed the software, it's required the serial number of license that I haven't. I tried to find it, and I have just this number as serial [serial number removed - DON'T POST A SERIAL NUMBER IN A PUBLIC FORUM].

I got the authorization to download the software from my department under license, but never asked me the serial number because we use our portal to find and use a programs legally.

Could you please tell me how to find this code?

Regards

Mirko

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Acrobat SDK and JavaScript

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correct answers 1 Correct answer

Community Expert , Oct 05, 2016 Oct 05, 2016

That is not the serial number. The serial number is 24 digits long. As mentioned above, you should contact your IT dept. for the actual number.

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LEGEND ,
Oct 05, 2016 Oct 05, 2016

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You'll probably need to talk to whomever is in charge of purchasing the software at your company. They should be able to get the serial number. We can't help you with that.

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Community Expert ,
Oct 05, 2016 Oct 05, 2016

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That is not the serial number. The serial number is 24 digits long. As mentioned above, you should contact your IT dept. for the actual number.

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Guest
Jan 23, 2017 Jan 23, 2017

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PLEASE SEND ME MY pHOTOSHP SERIAL NUMBER

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LEGEND ,
Jan 23, 2017 Jan 23, 2017

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durgesh. I think you are lost. This is the forum for Acrobat, not Photoshop.

Try asking your question in here: Photoshop General Discussion and it would be good to give a little more information as to what type of problem you have.

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New Here ,
Jun 19, 2017 Jun 19, 2017

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Hi, I have migrating to a new computer I have on my old machine and I am trying to install Acrobat Standard X on my new machine. During the install the Serial Number was requested.but I don't have this information.

Where do I go from here?

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LEGEND ,
Jun 19, 2017 Jun 19, 2017

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If you've really lost it, you've lost your software. This is valuable stuff.  But if you registered, Adobe might have your serial number in your account info.

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Community Expert ,
Jun 19, 2017 Jun 19, 2017

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If you've registered your software, you should be able to look up your license key here: Adobe ID

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New Here ,
Jun 20, 2017 Jun 20, 2017

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Thanks guys for the answer.

I don't think I did as my number was not there but I tried to register it using the  Help > Product Registration on Adobe Acrobat X.and I got "Could not register your product at this time . Try again later."
I have tried 4 times now.

Is there a time limit for the registration process or it is just no go at this point?

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LEGEND ,
Jun 20, 2017 Jun 20, 2017

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I don't think I follow what you are doing. You say you've lost your serial number but now you say you are trying to register your number? Or do you mean you have the software still installed and you're trying to register that copy? If so, that's a really great idea! I wonder if your Firewall is stopping it connecting.

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New Here ,
Jun 20, 2017 Jun 20, 2017

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Ya you got it! It is still installed. After trying several time the feature to register online from the program was not there for me to try anymore.
So could not see if it was the firewall...

I was able to get, what I think, is the encrypted serial number of my installed Adobe Acrobat. Any idea how I get it in a usable form to be able to use it to install it on a new machine?

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Explorer ,
Jun 27, 2017 Jun 27, 2017

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PD73221982  wrote

I was able to get, what I think, is the encrypted serial number of my installed Adobe Acrobat.

Is the number 24 digits long and the first digit is 9. The encrypted serial number should look something like this: 9***********************. [ Moderator: Actual number replaced with series of "*"]

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Community Expert ,
Jun 28, 2017 Jun 28, 2017

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Never post actual serial-numbers to a public forum! You're making it very easy for someone to steal them from you...

Also, this is not an "encrypted" number. It's just a raw value.

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New Here ,
Apr 09, 2018 Apr 09, 2018

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LATEST

please give me

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