Sierra printing issues

Report · Oct 27, 2016

Since installing Sierra on my Mac I cannot print from Acorbat Reader DC. If it does print anything it is only a header or a company logo in a top corner. I uninstalled my printer, reinstalled it, restarted everything without success. I finally have had to resort to selecting and copying the data on the PDF to Word and printing that way. I have no issue printing from any other program on my computer either wirelessly or usb except on this application.

Report · Oct 28, 2016

Hi dianab70469966

You might try the following steps and see if it prints without any issue:

1- Print as Image, visit this link on how to print as image: Print PDF as image | Adobe Acrobat, Reader

2- Run Acrobat with admin rights, locate Reader's shortcut on the desktop>right click>select Run as administrator.

3- If that doesn't work, try to disable protected Mode , launch Reader>select Edit menu>Preferences>under Categories, click Security (Enhanced)>uncheck the box next to Enable Protected Mode at startup and then click OK.

Please note: Disabling Protected Mode is for troubleshooting purpose only, and not recommended, please turn the feature back on after troubleshooting.

Could you please confirm the version of Acrobat Reader DC installed on the machine?

To check the version of Acrobat Reader DC, navigate to Help menu>select About Adobe Acrobat Reader DC.

Report · Nov 28, 2016

i had the same issue when i upgraded from pse14 to pse15 .

now my Imac with Sierra os refuses to print. after 1 hour with a helpdesk operator still no solution.

Today I found a solution:

I've selected the box choice for network sharing of the printer and everything works !!