the new automatic update of acrobat with acrobat pro XI dc prevents me to acces to acrobatXI

[herved7870666]

the new automatic update of acrobat with acrobat pro dc prevents me to acces to acrobatXI

an window open propose to buy or try the new version of pro dc but I can't try this version.

when I click on try new version I come back this window

In my account on adobe the number licence paid  for acrobat PRO XI by card is not visible

Thanks for your help

Hervé

[kglad]

do you have a trial of acrobat dc?

if not, uninstall acrobat dc and acrobat xi (after securing your xi serial number).

then reinstall acrobat xi using your serial number to activate.

[herved7870666]

Hello

[herved7870666]

this Windows blocks my acces after unistalation of Pro DC

HERVE

[kglad]

if you want to install a trial of acrobat pro dc, install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud and use the app to install your acrobat dc trial.

[herved7870666]

Hello

I want PRO XI that I have paid not trial version of pro DC

Hervé

[kglad · Accepted solution]

Downloadable installation files available:

• Suites and Programs:  CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z  | 9 standard    | 8 standard
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2
• Lightroom:    6.7| 5.7.1|  4.4 | 3.6
• Photoshop Elements:  15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac

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