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The order of Acrobat Pro will not install..

Community Beginner ,
Apr 14, 2016 Apr 14, 2016

The order of Acrobat Pro will not install..... it's error is saying that the software is not compatible with the computer. I turn the box around, it's says win 7 64, I look at the properties of the machine, it's win7 64 bit machine.

Here's what I've tried:

  1. 1.       Putting the key into the trial version suggested to download by Vendor. Said invalid key.
  2. 2.      Uninstalled the trial version.
  3. 3.      Downloaded Adobe clean up tool ran it twice.
  4. 4.     Put in the CD, says wrong version.
  5. 5.      Checked for virus's and spyware multiple times, nothing.
  6. 6.     Shut off virus software while installing, always.
  7. 7.      Went to the Adobe web site downloaded and installed from there, invalid key.
  8. 8.      Copied the CD to the local machine and ran the .exe from the desktop, invalid operating system.
  9. 9.     Uninstalled EVERYTHING Adobe on the system including the reader DC.
  10. 10.  Started from number one again.

  This vicious circle has gone round and round for days...

TOPICS
Acrobat SDK and JavaScript
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correct answers 1 Correct answer

LEGEND , Apr 14, 2016 Apr 14, 2016

It is better to confirm the serial number once .

You may contact Adobe support and have a check :

[ Click on Still Need Help button and select Chat option  ]

Contact Customer Care

Guess , you had downloaded setup from below link :

Download Pro or Standard versions of Acrobat DC, XI, or X

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Adobe Employee ,
Apr 14, 2016 Apr 14, 2016

Hi jstanwood,

Could you please let me know the exact version of acrobat you are trying to install ?

Also please try referring to this link to verify your serial number : Find your Adobe product serial number quickly

                                                                                              Invalid serial number error

Let me know if this helps.

Regards

Sarojini

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Community Beginner ,
Apr 14, 2016 Apr 14, 2016

ACROBAT PRO DC 2015

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Community Beginner ,
Apr 14, 2016 Apr 14, 2016

Already registered it.... it will not show under my email address, it is another user.

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LEGEND ,
Apr 14, 2016 Apr 14, 2016

It is better to confirm the serial number once .

You may contact Adobe support and have a check :

[ Click on Still Need Help button and select Chat option  ]

Contact Customer Care

Guess , you had downloaded setup from below link :

Download Pro or Standard versions of Acrobat DC, XI, or X

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Community Beginner ,
Apr 14, 2016 Apr 14, 2016

Already checked, it is registered. It just will not install on that system!!!!!

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Community Beginner ,
Apr 14, 2016 Apr 14, 2016

can someone please help me here?

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LEGEND ,
Apr 14, 2016 Apr 14, 2016

If possible , please post screenshot of error message.

[ If the screenshot contains any info, like Adobe ID or serial number , hide it or strike it out and upload ]

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Community Beginner ,
Apr 15, 2016 Apr 15, 2016

All set.

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LEGEND ,
Apr 15, 2016 Apr 15, 2016

Glad to hear that

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Community Beginner ,
Apr 15, 2016 Apr 15, 2016
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Me too.

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