Third party acrobat plugin is not loading in Acrobat DC

[navnathk23503600]

Hello,

I developed a plugin for PDF manipulation functions by adding a new menu item under Edit menu.

It is working fine in Acrobat Pro XI but it is not loading in Acrobat pro DC.

I am using:

1. Acrobat Pro DC(2015-Classic)

2. Operating System - Windows 7

NOTE: According to my observation, first time when I installed Acrobat DC, my plugin was working fine. But when my trial version completed, I reinstalled it now and it is not working now.

For the case, If I did something wrong in the code, to check this, I placed a BasicPlugin from Acrobat Plugin SDK. It is also not working for Acrobat Pro DC.

But both are working fine for Acrobat Pro XI.

Please help!

Thanks.

[Brandon31117459cfkf]

Sadly no, I tried all suggested actions from Thom and others in this thread and I am still experiencing the issues. I have elevated this issue to adobe customer support in hopes of getting a definitive answer to what is going on here. I will update this again when I have an answer.

[Thom Parker]

I'd suggest you contact the "FileOpen" customer service, since it is their plug-in.  

[Fabian34135298ty9p]

To clarify, I have the exact same problem with the sample plugins provided by the Acrobat SDK - not the FileOpen plugin. The problem occured with Acrobat 2023 on MacOS. I switched to a windows machine and there it seems to work just fine.

[Brandon31117459cfkf]

Thom,

This was my first step. Spoke with their support and was told that as long as the "third party plug ins" section of the help menu is unavailable then they cannot help me out. Their support assured me this was an acrobat problem, and by the way the plug in management reactivity changes in the help menu between the reader and STD/PRO DC versions, I believe they were right to say it is an acrobat issue. 

FileOpen plug in works perfectly fine on a STD/PRO DC version of acrobat, hence why I asked initially whether or not adobe reader had a different functionality than the paid subscriptions.

I am on windows and so are 99% of my users, so the Mac and Adobe SDK questions dont apply. As always, thanks for the time and help

[Brandon31117459cfkf]

Hi all, 

Just to give yall a heads up, I spoke with adobe support and not being able to access third party apps in adobe reader (free) IS intended and a new part of their 64 bit unified app installer. 

64-bit Unified App Installer — Acrobat Desktop Windows Deployment (adobe.com)
-- detailed here in the unsupported features section