Transfer of licence

[kaym18265199]

I have a licence key for Acrobat Professional DC but the laptop it was installed on has failed.  How can I transfer the licence?

[John T Smith · Accepted solution]

First, you have to have that activation released

When you have a non-functioning computer and can't deactivate

Be sure to ONLY ask for activation support to adjust your activation count

Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

Second, You install programs exactly the same way you did the 1st time... put your disc in the drive and enter your serial number when asked

.

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

-or kglad links in reply #1 here https://forums.adobe.com/thread/2203126 may help

-for Lightroom https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq