Trying to activate my Adobe Acrobat

[deborahm5902204]

- keep getting a message that i am not connected to the internet - i am.  Reloaded onto a new PC (old one crashed) and now i am limited to 5 days grace.  Given a phone option to activate, only to receive message that Adobe no longer activates by phone.  Am frustrated and would like some help.

[AadeshSingh · Accepted solution]

Hi deborahm5902204,

Let me know the version of Acrobat that you are trying to activate?

Please share the complete error message.

Try the connectivity troubleshooting steps Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli...‌

Regards,
Aadesh

[deborahm5902204]

it is acrobat 8 - but as it happens - i finally got a "thank you for activating" message - after 50+ attempts since i installed on my new PC.  Fingers crossed the problem is rectified.  I do have the serial number, activation # and activation type was noted as Repair.  There was an error #, but i did not note it.  If the problem reoccurs, i will reconnect.  Thank you for reaching out.

[AadeshSingh]

Hi deborahm5902204,

Sure, if you experience any issue please let us know. make sure you make a note of the error message in case the issue occurs.

Regards,
Aadesh