Trying to reinstall registered version of Acrobat X after computer crash.

[grahamf97782218]

After a computer crash I lost my installation of Acrobat X (PC installation).  Adobe registered my original purchase and I have retrieved my serial number. After downloading and reinstalling Acrobat X on the same PC, the programme will not accept the serial number, so I am running as a trial version. I suspect the problem arises because I was not able to deactivate the previous installation.

No telephone support from Adobe for Acrobat X (v. disappointing) so can anyone help - thanks?

[kglad · Accepted solution]

if there's an activation problem, you'll see an excess activation count error.

if you see an serial number not valid message, that's a different problem often caused by using the wrong number or the wrong installation file. eg, if your serial number is for acrobat x std, using acrobat x pro installation file will fail.

Downloadable installation files available:

• Suites and Programs:  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z  | 9 standard    | 8 standard
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2
• Lightroom:    6.7| 5.7.1|  4.4 | 3.6
• Photoshop Elements:  15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.