Unable to change credit card details

[marcusl24267761]

I have a new credit card and need to change the credit card number & expiry date. I get to the right web page, but when I click on 'save', nothing happens. Can anyone help, please?

[Adorobat · Accepted solution]

Hi marcusl24267761 ,

Could you please elaborate on the issue?

Are you trying to change the information in a form?

Which browser are you using - Google Chrome/Internet Explorer?

Try to open the Web page in another Web browser, fill in the information and check if you are able to save the changes made.

Thank You,

Shivam

[marcusl24267761]

I tried now on IE and it worked, thanks.

[Adorobat]

You're Welcome.

[davidc58686117]

The auto response did not answer my question. Please either provide a link to the page which allows me to update my credit card info or provide specific instructions as to how to find the relevant page.

[Adorobat]

Hi davidc58686117,

Could you please let me know if you are trying to update credit card info. for the purchase on Adobe's website or want to update credit card information on another website.

You might refer to the following link if trying to edit information on Adobe's website:

Update the credit card for your Creative Cloud account 

If that doesn't resolve the issue, try contacting our Support here: Contact Customer Care  , click Still need help? Contact us. You might need to login into your Adobe account before contacting Support.

Thank You,

Shivam

[gadis35245273]

when I enter my new credit card details in the form I get a response that the AMEX credit card number is not valid

I use a Chrome browser

[Adorobat]

Hi Gadis,

As per the issue description mentioned above, you are facing issue when trying to update credit card details, is that correct?

Please contact support using this link: Contact Customer Care

Let us know if you need any further help.

Shivam

[gadis35245273]

Yes

When I fill the details of my AMEX card in the for I get a response : "card

number not valid"

Gadi

[personal info removed by mod]