Unable to export, asking for subscription

[maryt84224028]

I just purchased adobe export pdf, but when I try to convert a file to word,

it sends me to the payment page and tells me to upgrade. I am signed into my account, and it shows that I have the product

[Adorobat · Accepted solution]

Hi maryt84224028  ,

Could you please let us know how you are using Adobe PDF services - in Acrobat Reader or via Web Browser?

Also, visit these link which discusses the same issue :

Cannot export PDF file into WORD Doc (which I just purchased) System allows me to choose what PDF F...

I just purchased Adobe Export PDF, but I still cannot convert my .pdf document to Ms. Word. I have ...

Thank You,

Shivam

[maryt50134204]

Thank you for your response! Your post let me fix the issue, but I can't find a 'correct' button to note it. Thank you for your help! Mary

[Adorobat]

Hi maryt84224028

Do you mean you want to save this thread?