Unable to make a PDF from Word - message says there is a problem with add-in

[krisk41651102]

I'm using Acrobat Professional 12 and Microsoft Office 2016. Using the Plug-In Acrobat menu item, I click on "Create PDF". the process starts, then I get a message that Word has stopped working and it closes Word. The next message pops up saying: Word is running into problems using the 'acrobat pdfmaker office com addin' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?

- I will next check for an available update and see if that works. Anyone else run into this problem?

[CtDave]

Hi,

Consider reading Dov's comment here:

Office 2016 & PDFMaker

Be well...

[deanaf23953154]

I just recently started having the same issues.  Hoping someone has some advise.  It had all been working just fine until a few days ago, not sure what has changed.  I tried repairing both Adobe DC and Office 365  and uninstalling and re installing both and nothing has worked. 

[Dov Isaacs · Accepted solution]

Problem is due to a bug in the last update to Office 2016 / Office 365.

Microsoft fixed that bug and today's update (March 4, 2016) fixes the crashes.

         - Dov