Unable to open Adobe Acrobat DC (Trial Version)

[Guest]

Hello,

I just downloaded the Adobe Acrobat DC (Trial Version) but cannot open it; it keeps giving me this error message:

"...please connect to the internet or adjust your clock and try again. If this problem persist, please contact Customer Support", which I've just done.

The other error message it gives says; "Fatal error: cannot connect to DDE server".

Kindly assist.

Kinkky

[Meenakshi Negi · Accepted solution]

Hi kinkky

Please refer the troubleshooting steps provided in this KB doc : Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

Let us know if you still experience the issue.

Regards,

Meenakshi