Unable to print Outlook 2013 Emails using the Adobe PDF printer option.

[neilk86851630]

For some time printing email messages using the Adobe PDF printer option in Adobe Acrobat X from Outlook 2013 has become problematic; i.e., sometimes it works and often does not usually by hanging Outlook.  Now when I try to print to the Adobe PDF printer it just crashes Outlook.  I am running Version 10.1.16 and tried both updating and repairing Adobe Acrobat X but neither has solved the problem of crashing Outlook.  Is there any fix for this problem (I noted that it appears to be a very common situation for users of Outlook 2013 and 2016 and even with Acrobat Version 11.0.x).  Should I try to remove & re-install?

[Adorobat]

Hi neilk86851630,

You might see this kind of behavior, as Acrobat X is not compatible with Outlook 2013. You may refer the following link for compatibility for Acrobat: Web browsers and PDFMaker applications compatible with Acrobat and Reader​.

You might try removing Adobe PDF printer under Control Panel,  and then adding it again.

Press and hold down the Windows key and then press R on your keyboard, type control in the run dialogue box then press enter. Under Control Panel>Devices and Printers>right click Adobe PDF>Remove Device, restart the computer, add Adobe PDF printer using this link (for Windows): Manually installing  PDF Printer. If that doesn't work, you might try reinstalling Acrobat and see if it works.

Thank You,

Shivam