Unable to save PDF after esignature. "This file may be read only or opened by another user"

Report · Jun 17, 2016

We've noticed a rise in employees unable to sign their time sheets in Adobe XI using the e-sign functionality. After signing and trying to save they get an error message that says "This file may be read only or opened by another user". There is no rhyme or reason here. Some times it will work. Others this error will occur. Some people never get the error. Some get it frequently. I've been able to delete the preference file for adobe and had some success. Others will notice the error come back after a while. They will download the pdf from their email as an attachment. The save location varies among users. Some save to their documents, some to the downloads folder and others on their desktop.

I've noticed that for some if we move the document from its original saved location it will work. But I have had an instance where a pdf required two signatures. Upon moving it into another location it allowed the first signature. But then we received the error on the second signature. We then had to move the document out of that folder back to its original location and it allowed the second signature.

I haven't been able to isolate a pattern because all experiences are different. And the fix that may have worked for one doesn't always work for the next.

I'm at a loss for what could be causing this issue and a loss for what will definitively fix it.

Users at my company are all running Mac OS X 10.11. The version of Adobe Acrobat i've noticed this issue occur is XI.

Report · Jun 21, 2016

Hi mljones01

Could you please let us know the dot version of Adobe Acrobat XI you are using.

Please share the screenshot of error message and exact steps you do when you get this error message.

Regards,

Meenakshi

In Response To Meenakshi Negi · Jul 11, 2016

Here is a quote from one of my users.

"I was doing time sheets again and finally got to this! If I have one signature I have to try putting in a folder or on the desktop to see which way will work for each one. Also, if I have 2 signatures I have to move the file between a folder and my desktop each time for the signature to work. Here is the message that appears each time."

The dot version is 11.0.10 meenakshin83966505

In Response To mljones01 · Aug 03, 2016

Hi mljones01

Could you please try to update the application to the latest patch released.

Then check if you are able to place the signature and save the PDF.

Let us know if issue still persists.

Regards,

Meenakshi