Unable to Sign PDF with Military CAC (smart card)

[alexm13644780]

I have a Military CAC that I am trying to use to sign a PDF document with.  I created the document and have tried multiple signature fields.  I have my CAC connected via an ActivCard reader and my computer is correctly reading the card.  I have verified that the certificate is present in the computer and that Adobe Acrobat Pro can see the certificate.  I am not given the option to sign with the card.  Am I missing something?

Thanks,

Alex

[Casey Colin]

This worked for me, but I had to enter my keychain password at least 6-7x before it worked! But, nevertheless, success.

[default1lg8q13dzx1r]

You did not answer the question. The user and many more just like him cannot sign documents in Acrobat Pro DC with a military CAC card. This is a large, known issue. We do not need an explanation of how our readers and tokens work. We use them sucessfully ever day in many other programs. The problem is Adobe Acrobat DC (Windows version). There is NO "draw or add digital signture tool or button." So on a scanned document, which we use all the time in the military, there is no way to add a digital cac enabled signature to an official document. In older verions of Adobe there was a drawing tool that allowed the user to add a CAC digital siganture. Now you can only add a picture, or type a signaature. This is completely unacceptable and defeats the point of a token encrypted digital signature system for security. Please explain in precise steps aka 1, 2, 3 etc. what you do in Adobe Acrobat DC (Windows) to apply a CAC digital signature to a scanned document where there are no defined fields and you will not OCR and add defined fields. Please DO NOT post links to voluminous general documents which DO NOT answer the specific question being asked.

[Notboredyet]

For those of you having issues to this problem try the following steps.

1. Open Document using the right click followed by Edit with Adobe Acrobat Pro DC

2. Click on the "Tools" Option located on the editing bar above

3. Scroll down and click "Open" under "Certificates" 

4. Below the "Tools" bar you will now see a "Certificates" Menu 

5. Click on "Validate All Signatures"

6. Make sure your CAC is plugged in and sign the signature portion as requested

7. Pray that you don't have to go into work just to use the Office Computer

Hope this helps! Fly, Fight, Win!

[RH59]

 Nope. Still not successful in either Adobe Pro or Reader. Followed guide on Military CAC. Won't synch with my CAC certicificates in reader

[Daniel.edu]

I am in the same exact boat.  I can access CAC enabled websites just fine however, I can't sign using my Hardware Token (SCR-3310v2) CAC Reader.  When I try to add via Adobe it says:

"Adobe Acrobat could not find any new digital IDs. If your digital ID is on a hardware token, please make sure it is plugged in and the token interface is properly configured. Contact your system administrator for further assistance."

Adobe Acrobat Pro DC:  2020.009.20074

Mac OS: Catalina 10.15.2

CAC Reader: SCR 3310v2  and I've tried an HP CAC enabled keyboard

[Daniel.edu]

Ok here is an update:

I bit the bullet and upgraded MacOS to 10.15.6.  That seem to fix the problem.  ugh....

[default3i5l0588y503]

Hello,

I have done all of the above including updating to 10.15.6 and still nothing. 

[Christa5EEA]

After spending literally 2 hours on the phone with Adobe support, with zero resolution, I hung up... and figured this out. 

I was getting this same error. Basically it was not seeing my CAC reader, and therefore not seeing my certificates. 

What you have to do is this:

Acrobat Pro DC > Preferences > Signatures > Click on "More" under Creation & Appearance > Click the drop down under "Default Signing Format" and select "PKCS#7 - Detached"

Click "Okay"

Now, still under Signatures, click on "More" under Identities & Trusted Certificates....

you should see your DOD Certs. 

That should fix your problem. 

[tonyk40490849]

This seems to be the opposite of what other people are saying.  Under Catalina we were told to change to CADES which then worked. Now you are saying to change it to PKCS#7 which if you look the other postings are saying change it to CADES.

[tonyk40490849]

I went to tools and didn't see validate all signatures.

[kylel39569749]

I just followed the steps for changing it back to PKCS#7 and I was able to CAC sign my document just now. Like someone said further up in the thread, make sure you quit Adobe for the changes to go into effect!

[JLPUELLO]

Hey, I found a solution to your (our) problem. The problem resides with Catalina not having the PKCS#11 module installed. To fix this, you need to go to the OpenSC github and download the MacOS tool. Once installed and back in adobe, go to Adobe Acrobat Preferences > Identity & Trusted Certificates > More. You'll need to attach the PKCS#11 module. To do this, input the file location where OpenSC installed your PKCS#11 module the file should be /Library/OpenSC/lib/opensc-pkcs11.so. Drag and drop (or type) this in the empty field to configure your PKCS module. From here you'll need to add an signing ID and your DoD email should available. Sorry if the steps aren't clean. I need to type this up for work purposes, but wanted to get the answer posted. Hope this helps everyone.

[devCSM]

These are the instructions for Adobe Acrobat Pro DC as of 20220112.

1. From the menu bar select the Tools tab (next to the Home tab).

 

2. Scroll down until you see Forms & Signatures.

3. Select Certificiates.

Note. Selecting Add will add the shortcut to the Tools Pane. Click and drag the shortcut to the top of the Tools Pane for faster access to this feature. 

4. The Certificates tool bar should now be visible on the document you want to sign. Select Digitally Sign.

5. Follow the instructions from there.

Note. To create an empty signature field, sign the document first following the steps above, right-mouse-click on the signature and select Clear Signature, and save the document.

[M28932497vjhr]

More details because this reply doesn't go any further.

Once you get to this point, you will be given choice to sign digitally. One of the prompts will give you option to "create". From there you can pick "draw" to manually sign. You can draw your signature and then 'save'. 

[Alex297210530rx2]

MORE details because I found the digital sign option for those who couldn't when suggested. In help, search for it and follow the pop-up instructions. This will also you to manually select the area to sign and allow you to pick which certificate the document is signed with.

[MikelKlink]

@Fuseini244900803nv4 

As you only attached a file but did not explain what about it, it's hard to help.

One observation, though: There is an error in your file, the program that saved the original revision (containing the usage rights signature) created a broken PDF object cross reference table. PDFs with such errors usually fail validation if signed; if not immediately, then after an incremental update, e.g. for form fill-ins.

[Nancy25629533kgla]

How can I sign my document using my CAC card?